Support client

Ask for help where you already are. A refund, a problem, a question, a bug, feedback: Iris writes it down, it becomes a ticket at the support desk, and the answer comes back into your own house.

What it gives you

• One line in the chat: "I want a refund for order 4412" is enough. Iris asks and keeps the ticket.
• The page /support on your own address: your questions, the answers, and a box to add something.
• Where it asks is a setting (Support desk). Without a setting it asks Iris' own desk, https://helpdesk.okayiris.com.

Say this to your Iris

• "ask the desk for a refund on order 4412"
• "what did the desk answer on my tickets?"
• "add to my ticket that I already paid twice"
• "report a bug: the app closes when I share my screen"

What it does not do

It does not decide anything about your question: closing, refunding and moving a ticket happen at the desk. The key of your ticket stays in your own house (tickets.json), so nobody else can read your thread.

Under the hood

support ask sends the question to the desk's public page-api (/help/api on the desk's own address) and keeps the ticket it gets back, with the key to it. support refresh reads the answers back. Nothing else leaves this house.